Terms and Conditions

Terms and Conditions

Terms and Conditions – Individual Travellers

BOOKINGS

Every detail regarding the booking must be carefully filled in, for all packages including international flight, please ensure that all passengers’ name are identical to the names as they are in the passports. Also, state whether a transfer service from Keflavik airport is required, and details on accommodation, tours and other requested services, such as related to specific needs.

Upon your booking confirmation, an email will follow containing your booking number and a list of services purchased. You will also receive an email containing a confirmation invoice.

Please print out these documents and bring them along to Iceland as proof of payment and as a voucher during your visit to Iceland. Please check all details on your confirmation and documents carefully to ensure they are exactly as you requested. In the event of discrepancy, please contact SlowIceland immediately as it may not be possible to make changes later.

TERMS OF PAYMENT

SlowIceland accepts Visa, MasterCard, Diners Club, and American Express. For all bookings a full payment must be made at the time of the booking. The same card as used for the deposit payment will be charged unless the traveller instructs SlowIceland otherwise in writing via email.

If payment in not received 28 days prior to arrival, SlowIceland will treat this as a cancellation of the booking and withdraw its confirmation of services.

Please note: Some of our holiday packages may have stricter payment rules, and in those cases the specific information will be stated in the package details on our website.

CANCELLATION

A cancellation must be sent to SlowIceland in writing, by e-mail, and need to be confirmed by SlowIceland in order to be valid. In conformity with business practices within the Icelandic travel industry, the traveller is required to pay cancellation fees on the total holiday price as follows:

Cancellation charges :

Time of cancellation for individual traveller(s):        

More than 3 weeks (22 + days) prior to arrival

      Full Deposit

3 weeks (21 days) and more than 1 week (8 days)

      50 % of Full Deposit

1 week (7 days) and more than 72 hours

      75 % of Full Deposit

72 hours’ notice and less

      100 % of Full Deposit



If a service that has been confirmed unconditionally is cancelled by SlowIceland, for example, due to insufficient participation, cancellations will be made with at least 4 weeks’ (28 days) notice. SlowIceland shall make every effort to provide similar alternative arrangements without additional costs. Should those alternatives not be to your satisfaction, a full refund will be made of the amount paid. The counting method for cancellation charges excludes the day of arrival and starts on the date when we receive written notice of cancellation, or on the date upon which your cancellation is treated as occurring because of non-payment. A week is seven days.

VALIDITY OF PRICES

All prices on the SlowIceland.com website are per person, unless otherwise specified, and includes VAT and all other taxes. All rates quoted on our website are based on current purchasing prices in Iceland. SlowIceland reserves the right to increase/decrease prices published on our website, without notice, in the event of currency fluctuation, changes to government taxes, or due to any other cost increases beyond SlowIceland’s control.

In this event, SlowIceland will absorb an amount equivalent to 5% of the total holiday price. Amounts that exceed the 5%, will be charged to the traveller; however, travellers will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. No changes will be made to prices within 30 days prior to traveller’s departure to Iceland.

Please note: Unforeseen admission fees to nature sites are not included in the price.

SURCHARGES FOR INDIVIDUALS

Change fee: If one requests changes to pre-made packages (i.e. self-drive packages), such as adding nights into the programme, changing hotels or dates, a change fee of EUR 150,- will be charged. Please note that there is no fee for booking additional pre/post nights in connection with a tour/package.

Public Holidays On the following public holidays, a 100% surcharge applies to SlowIceland staff and tour guides: New Year’s Day / Good Friday / Easter Sunday / Whit Sunday / Independence Day (17 June) / Commerce Day (first Monday in August) / Christmas Eve (after 12:00 on 24 December) / Christmas day (25 December) / New Year’s Eve (after 12:00 on 31 December)

LIABILITY

Force Majeure

SlowIceland disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond the control of SlowIceland. Such causes include, but are not limited to, acts of nature, labour disputes or any other irregularity beyond SlowIceland’s control. SlowIceland reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the travellers shall pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.). We advise all traveller(s) to have comprehensive travel insurance to meet all contingencies.

General liability

SlowIceland will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
• The act(s) and/or omission(s) of the traveller(s) affected or any member(s) of their party or
• the act(s) and/or omission(s) of a third party not connected with the provision of the services and which were unforeseeable or unavoidable or
• circumstances beyond SlowIceland’s control as defined under Force Majeure.

Complaints by Traveller

If you have a problem during your holiday, please inform the relevant service provider (e.g. hotel) immediately so that they can endeavour to put things right. If your complaint cannot be resolved locally, your complaint must reach SlowIceland within 14 days from departure from Iceland. Otherwise, any possible compensation is not valid.

INSURANCE

SlowIceland considers adequate travel insurance to be essential. SlowIceland cannot accept responsibility for any cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. It is your responsibility to ensure that the insurance covers all your activities during your holiday, for example, water sports, riding tours, snow scooter tours and winter sports. Please read your policy carefully and take it with you on your holiday.

CREDIT CARD FRAUD CONTINGENCY

If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if your card payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks in order to minimise credit card fraud.
Published: 04 May 2018

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